An older couple are sat together. The woman is holding her phone up in front of them.
Our Services

Free Mobile Data, Calls and Texts for Carers 

An older couple are sat together. The woman is holding her phone up in front of them.

Get free internet access

Free mobile data, calls and texts for carers, provided by Forward Carers are working with National Databank. 

Staying connected along with being online and part of the digital world is more important than ever. With this in mind, we are excited to announce that thanks to a partnership with National Databank, to give away up to twelve-months free mobile data, calls, and text plans to Carers.  

With the cost-of-living crisis adding to the financial pressures many carers experience, having and being able to access reliable internet isn’t always possible or affordable. We want to help ensure you stay connected, can access important information and give you the same opportunities to connect and utilise the online world as anyone else. 

Included in the plans 

Included in the free plans: unlimited calls and texts, as well as a generous data allowance that will keep you online and connected no matter where you are. We will be able to support individuals on low income to access data via free voucher codes and SIM cards.  

A person is sat comfortably while holding their phone. The phone screen shows that they are on o video call to their doctor/
A person on a video call with their doctor.

There are three data offers from the National Databank: 

Which packages we have available will vary depending on supply. We cannot guarantee the availability of all plans. We and will select a plan from those we have supply of that we feel is most suitable for you. 

  • O2 – 20Gb/month, free texts and calls for up to 12 months 
  • Vodafone – 20GB/month, free texts and calls for up to 12 months 
  • Three Mobile – 24Gb in total, data only, can be used until data finishes. 

Please note: For the O2 data offer, the SIM can be used in a MiFi, a phone will also be needed to receive the monthly voucher code needed to keep connectivity going. No phone is requires to use odafone and Three SIMs a MiFi.

Who can claim a mobile data package? 

Carers on a low income, whether on means tested benefits or not, can access this offer. Its purpose is to support those who are experiencing ‘data poverty’: individuals or households who cannot afford sufficient, private and secure mobile or broadband data to meet their essential needs. 

To receive a mobile data package from us, you, or the person you are applying for, must: 

  • Are currently affected by Caring responsibilities 
  • Are registered with Walsall Carers Hub 
  • 18+ years of old 
  • From a low-income household 
  • Qualify in at least one of the following statements: 
  1. Has no access or insufficient access to the internet at home 
  1. AND/OR has no or insufficient access to the internet when away from the home 
  1. AND/OR cannot afford their existing monthly contract or top-up. 
  • Have a smart phone or SIM enabled tablet which is either unlocked or compatible with O2, Vodafone or Three networks (this is essential to be able to activate the data) 


Data packages are allocated on a first come, first served basis. 

Register your interest today and start enjoying the benefits of staying connected without breaking the bank. 

Find more support on the cost of living crisis 

The National Databank is an exciting new initiative launched by Virgin Media O2 in partnership with Good Things Foundation. This initiative aims to provide a solution to the UK’s digital inequality by supplying free mobile data to those who need it.